It is better to reject the package if you find it obviously broken and ask for compensation from your local post office.For the item you received was damaged or defective,please take photos of original package with shipping labels, package weight, package items details as proof to send us to find solutions,thank you!.We provide resend or refund or store coupons for the item you received was substantially different from the item represented on the product detail page.But due to the shipping delays of international shipment, we hope to get your understanding and wait for some more time. If you didn't receive your product after 6 months or it is significantly different to the description, we guarantee to resend new or refund your payment.We usually declare a lower value for all orders to avoid the cutoms tax for our customers, but the buyer still need to do customs clearance themselves if it's a requirement by the destination country.Please understand the unexpected delay during the international shipping. We ship items to worldwide with delivery time guarantee.Please make sure that your shipping address is 100% correct with full name and a right phone number included, the phone number is very important in the shipping address.Or we will deliver via the default method of standard shipping.(Usually by China Post Registered Air Mail with tracking number if the order ammount is more than $9.99) Please contact us to calculate the shipping cost by faster shipping way like DHL, EMS or FedEx.
If you need faster shipment, please choose DHL or EMS or FedEx IP etc(Shipping fare paid by yourself).We ship the orders from China, now due to the impact of COVID-19, all the shipping way will have delay include fast shipping way like DHL, the delivery delay is really out of our control, hope to get your understanding and patience.(From Moday to Friday in 24-48 hours as usual, Except for Chinese legal holidays or big holidays or Weekend) All orders will be shipped within 48 hours on receipt of cleared payment on Woking Days.
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